Terms & Conditions

1. Introduction

1.1 By using this website, you acknowledge and accept these Terms and Conditions

1.2 We are MoringaBarklyWest (PTY) Ltd, Registration Number: 2016/241808/07, trading as My Weed Guy on www.myweedguy.co.za.

1.3 These Terms and Conditions govern the sale and delivery of goods and services from My Weed Guy. By using this website, you agree to be legally bound by these Terms and Conditions.

2. Definitions

  • “Account” – Your registered profile on our website, required for placing an order.

  • “Order” – The request submitted by you to purchase products from our site.

  • “Confirmation of Order” – The email you receive when we accept your order.

  • “Contract” – A legally binding agreement formed once we accept your order.

  • “You/Customer” – The individual placing an order on our site.

  • “We/Us/My Weed Guy” – MoringaBarklyWest (PTY) Ltd t/a My Weed Guy.

3. Eligibility

  • You must be 18 years or older to place an order on our website.

4. Orders & Payment

4.1 To place an order, you must create an account and follow the checkout process.

4.2 The total payable amount will be displayed at checkout, including any applicable fees.

4.3 Payments are processed securely via PayFast, ensuring a safe transaction.

4.4 You confirm that the payment details you provide are accurate and that you have sufficient funds available.

4.5 Your order is only considered accepted once we dispatch the products to you.

4.6 Stock Availability – While we strive to keep our stock updated, availability is not guaranteed. We will notify you if an item is out of stock.

5. Delivery

5.1 We aim to deliver within the agreed timeframe. Deliveries are made to the address provided at checkout.

5.2 If we anticipate a delay, we will notify you, but we are not liable for any losses due to late delivery.

5.3 If you are unavailable at the time of delivery, re-delivery charges may apply.

6. Cancellations & Returns

6.1 We reserve the right to cancel any order if fraud is suspected.

6.2 If an item is faulty, you must notify us immediately and keep the product unused for inspection.

6.3 No cash refunds – If a return is approved, a store credit will be issued.

6.4 Returns and exchanges must comply with the Consumer Protection Act 68 of 2008.

7. Limitation of Liability

7.1 We strive to provide accurate information, but we are not responsible for any losses arising from errors on our website.

7.2 We are not liable for any damage or loss resulting from your use of this website or its services, except where required by law.

8. Customer Support & Complaints

8.1 We are committed to excellent customer service. For any queries, contact us at info@myweedguy.co.za.

8.2 If you have a complaint, please provide full details, including your order number, and we will aim to resolve it within 5 working days.

9. General Terms

9.1 These Terms and Conditions may be updated at any time. It is your responsibility to review them before placing an order.

9.2 If any clause in these Terms is found to be invalid, the remaining clauses will still apply.

9.3 Using our website does not create an employer-employee or agency relationship between us and the customer.

9.4 We keep transaction records for 12 months.

9.5 All content on this website, including these Terms and Conditions, is copyrighted by My Weed Guy.

9.6 By creating an account, you consent to receiving marketing emails from us.

9.7 These Terms comply with the Electronic Communications and Transactions Act 25 of 2002.

10. Amendments

We may update these Terms at any time. It is your responsibility to check for updates before placing an order. If you disagree with any changes, do not place an order.

11. Disclaimer

11.1 We are liable only to the extent required under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act.

11.2 While we strive to provide a seamless online experience, we do not guarantee uninterrupted or error-free service. We are not responsible for any losses, damages, or disruptions resulting from the use of this website.

By using this website, you acknowledge and accept these Terms and Conditions.